Shopping help

Shopping help

Have a question? You’ve come to the right place.

We have set up this section for quick and useful reference.

If you’d like, you can contact us directly at info@palomospain.com

with love,

The Customer Care Team

Ordering

Ordering @ Palomospain.com

To make purchases on palomospain.com you do not need to register however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the garment, and when applicable, its availability.

How to order

1) From the item page, select the desired color and size of the product

2) Add the product to your Bag

3) Once you have finished shopping, click on Bag

4) Select a shipping and a payment method

5) Enter your shipping details and on the following page, your payment details

6) Check that the information you entered is correct and click "Buy Now".

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.

Order status

Order being prepared:

The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

Once the Order Confirmation is sent, the Products will be delivered to the address specified by the User when making the Order within approximately one to seven (1-7) working days from when they leave the warehouse .

PALOMO SPAIN assumes no liability when the Product is not delivered due to the fact that the data provided by the User is false, inaccurate or incomplete or if delivery cannot be completed through no fault of the shipping company used for this purpose, like the absence of User or the retention of the Product by Customs.

Delivery times are approximate, although PALOMO SPAIN tries to meet them

Form of payment

Users may pay by credit card or Visa debit, Visa Electron, MasterCard, American Express or PayPal.

If you choose a payment gateway to complete your purchase, then the payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express

Shipping

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.

Returns & Exchanges

If for any reason at all you want to return something, you can do so within 14 days of delivery.

We'll give you a full refund or exchange the item. We don't refund the original postage and packaging charge, but if you just want us to exchange the item then you don't pay any postage for the replacement.

During the SALE we have a seven-day return policy for all goods bought on the site.

Important information

  • Items must be returned to us in perfect condition: make sure all products are exactly as you received them, with tag and seal still attached.

  • All shoes must be tried on a carpeted surface until you have decided to keep them.

  • Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.

  • You may return the goods by any secure transport.

Please send the package to:

PALOMO SPAIN

Avenida María Auxiliadora s/n

14730 Posadas, Córdoba

España

Size guide

Centimeters

Use this chart to convert between standard size formats.

Size

XS/36

S/38

M/40

L/42

Waist

63

68

70

76

Chest

80

85

89

92

Hip

90

94

99

100

Inches

Use this chart to convert between standard size formats.

Size

XS/36

S/38

M/40

L/42

Waist

25

26.7

27.6

30

Chest

31.5

33.5

34.5

36

Hip

35.5

37

38.9

39.5

Clothing care

We use the finest fabrics to make our clothes. Most require dry cleaning. All our clothes have washing and care recommendations in the garment tag. Please follow the instructions to make sure your PALOMO lasts forever.